(5.0 / 5)1624+ Ratings

Apex Hotels Reviews

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Overall Rating

5.0

8 Reviews

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About Apex Hotels

Apex Hotels is a four-star luxury hotel group based in the UK. They operate eight luxury hotels across some of the most popular cities including London, Bath, Edinburgh, Dundee, and Glasgow. Each hotel has its own personality and distinctive style, offering luxurious bedrooms designed for guests to relax and unwind. Some hotels are home to calming leisure facilities and fully equipped gyms, and some have state-of-the-art conference and event facilities. All the hotels have chic, stylish, and spacious bedrooms, suites, and restaurants.

In addition to their physical locations, Apex Hotels has launched a mobile app, the Apex Hotels & Rewards app, which enhances, optimises, and customises the guest experience. The app offers a range of services and allows guests to engage with the brand before, during, or after a stay at any one of their properties. Guests can take control of their adventure from start to finish with mobile check-in and express check-out, as well as having the capability to book a room, make a spa or restaurant reservation, and even use live chat with staff to make enquiries about services, add-ons, and request amenities. The app also promises exciting new functionalities to make the Apex experience even more unique, such as the ability to order and pay for food and beverage, participate in a new loyalty program, or use their phone as a mobile key.

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Apex Hotels Customer Reviews (8)

0/5

Joel Peacock

Verified Buyer

Feb 12, 2023

Jorge Priddy

Verified Buyer

Feb 9, 2023

Lucille Weeks

Verified Buyer

Feb 8, 2023

Philip Svendsen

Verified Buyer

Feb 7, 2023

Cheryl Barton

Verified Buyer

Feb 7, 2023

Archie Carroll

Verified Buyer

Feb 6, 2023

Isabel Carey

Verified Buyer

Feb 5, 2023

Wolfgang Baum

Verified Buyer

Feb 5, 2023

Apex Hotels Customer’s Q&A

No question yet

About apexhotels.co.uk Payment Method?

Apex Hotels accepts the following methods of payment: Cash, Credit Card (MasterCard, Visa, American Express, Diners Club, JCB, Maestro), and Debit Cards. Please note that from 14th September 2019, to comply with the new Strong Customer Authentication (SCA) requirements, the card issuing bank might require a second factor of authentication. They offer different types of rates: Free cancellation rates which allow you to amend or cancel your reservation up until 2pm (local time) the day prior to your arrival without charge, Non-refundable rates which are fully pre-paid at time of reservation and are non-refundable and non-transferable in the event of cancellation, and Promotional rates which are limited offers, available directly with Apex Hotels only. These can be withdrawn without prior notice and may be subject to a minimum night length of stay, lead time or other restrictions.

Apex Hotels FAQs

How To Open A Apex Hotels Account?

To open an account on apexhotels.co.uk, follow these steps:

Visit the Login / Register page on the website.
Look for the section titled Apex Insider.
Click on Join now to get access to benefits and rewards.
Follow the prompts to complete the registration process.

Once registered, you'll become an Apex Insider and unlock exclusive benefits and rewards. Enjoy your stay!

Is reception open 24 hours a day at Apex Hotels?

Yes, Apex Hotels's reception is open 24 hours a day.

How can I amend or cancel my booking at Apex Hotels?

To amend or cancel your booking, check your cancellation terms which can be found on your email confirmation. Amendments may be subject to a charge. If you have booked through a third party such as Expedia or Booking.com, contact them directly to make cancellations or amendments.

Are children allowed to stay for free at Apex Hotels?

Yes, children under 17 stay for free and children under 12 stay and eat for free at all Apex Hotels.

Are pets allowed to stay at Apex Hotels?

No, pets are not allowed to stay in Apex Hotels with the exception of guide dogs and service animals. Remember to notify the hotel first if you will be accompanied by a guide dog or service animal.

Is it possible to add an extra bed to a room at Apex Hotels?

Yes, it is possible to add an extra bed. Room detail pages provide information on bed size and twin configurations available. The hotel also has family rooms and cots available to accommodate extra guests.

Can children under 18 stay in a room without an adult?

No, children under 18 must be accompanied by an adult staying in the same room.

How can I book a room at Apex Hotels?

You can book a room at Apex Hotels through their official website or via their mobile app, Apex Hotels & Rewards. The app allows you to explore destinations, browse hotels, and book a room. It also offers services like mobile check-in and express check-out, making spa or restaurant reservations, and live chat with staff for inquiries about services, add-ons, and amenities. If you encounter any issues while booking, their reservations team can assist you. Please note that if you wish to amend or cancel your booking, you should check your cancellation terms which can be found on your email confirmation. Amendments may be subject to a charge.

What is Apex Hotels?

Apex Hotels is a four-star luxury hotel group based in the UK. They operate eight luxury hotels across some of the most popular cities including London, Bath, Edinburgh, Dundee, and Glasgow. Each hotel has its own personality and distinctive style, designed for guests to relax and unwind. Some hotels are home to calming leisure facilities and fully equipped gyms, and some have state-of-the-art conference and event facilities. The one thing all the hotels have in common are their chic, stylish, and spacious bedrooms, suites, and restaurants. When booking directly, guests can enjoy benefits such as a complimentary room upgrade, late check out, no hidden fees, and rate flexibility..

About apexhotels.co.uk Popular Products and Services?

Apex Hotels is a four-star luxury hotel group based in the UK. They operate eight luxury hotels in some of the most popular cities including London, Bath, Edinburgh, Dundee & Glasgow. Each hotel has its own personality and distinctive style, designed for guests to relax and unwind.

In addition to luxurious bedrooms, guests can dine at the hotels to discover daring dishes. Some hotels are home to calming leisure facilities and fully equipped gyms, while others have state-of-the-art conference and event facilities. The hotels are known for their chic, stylish and spacious bedrooms, suites and restaurants.

Apex Hotels also offers a complimentary room upgrade, late check out, no hidden fees, and rate flexibility for direct bookings. They are committed to sustainability and have implemented measures such as saying no to single use plastics, reusing and recycling, and embracing sustainable sourcing and innovation. They aim to deliver their luxury promises in a sustainable way..

apexhotels.co.uk Return Policy?

Apex Hotels offers two types of rates: Free Cancellation Rates and Non-Refundable Rates.

For Free Cancellation Rates, you can amend or cancel your reservation up until 2pm (local time) the day prior to your arrival without charge. A valid credit card is required at the time of reservation as a guarantee, which will be charged in the case of late cancellation or no show.

On the other hand, Non-Refundable Rates are fully pre-paid at the time of reservation and are non-refundable and non-transferable in the event of cancellation.

They also offer Promotional Rates which are limited offers, available directly with Apex Hotels only. These can be withdrawn without prior notice and may be subject to a minimum night length of stay, lead time or other restrictions.

As for the shipping policy, there is no information available. If you need more details, it's recommended to contact their Reservations Team or Sales Team directly.

What is the contact information of Apex Hotels?

Here is the contact information for Apex Hotels:

General Enquiries: Reservations 0800 049 8000 (Mon-Fri 08:00 - 19:00, Sat & Sun 09:00 -17.30)
Sales: 0800 049 8301 (Mon-Fri 09:00 -17:00)
Groups & Events: apex.groups@apexhotels.co.uk, 0800 049 8301 (Mon-Fri 09:00 -17:00)
Marketing: marketing@apexhotels.co.uk (Mon-Fri 09:00 -17:00)

Here are some of their hotels and their contact information:

Apex Temple Court Hotel: 1-2 Serjeants’ Inn, London, United Kingdom, EC4Y 1AG, 020 3004 4141
Apex City of London Hotel: 1 Seething Lane, London, United Kingdom, EC3N 4AX, 020 7702 2020
Apex City of Bath Hotel: James Street West, Bath, United Kingdom, BA1 2DA, 01225 418 500
Apex Waterloo Place Hotel: 23-27 Waterloo Place, Edinburgh, United Kingdom, EH1 3BG, 0131 523 1819
Apex Grassmarket Hotel: 31-35 Grassmarket, Edinburgh, United Kingdom, EH1 2HS, 0131 300 3456
Apex City of Edinburgh Hotel: 61 Grassmarket, Edinburgh, United Kingdom, EH1 2HJ, 0131 243 3456
Apex City of Glasgow Hotel: 110 Bath Street, Glasgow, United Kingdom, G2 2EN, 0141 375 3333
Apex City Quay Hotel & Spa: 1 West Victoria Dock Road, Dundee, United Kingdom, DD1 3JP, 01382 202 404

Please note that these are the contact details available at the time of this response and they may change in the future. For the most accurate information, please visit the official Apex Hotels website..